Welcome to the PartXL FAQ page. Here, we've compiled a list of frequently asked questions to provide you with clear and concise information about our operations, products, and processes. Whether you're a garage owner, wholesaler, or individual consumer, this FAQ page is designed to address common inquiries and help you navigate your experience with us. Please take a moment to explore the questions below, and if you need further assistance, don't hesitate to reach out to our dedicated customer support team.
Registration helps us tailor your experience, offer accurate pricing, and manage orders more efficiently.
The registration process gathers basic contact details and business information. It typically takes just a few minutes to complete.
Registering allows us to offer personalized pricing, applicable discounts, and streamline your order processes.
Yes, there might be a verification step. Once verified, you can start placing orders immediately.
Yes, you can easily update your account information at any time through your account settings.
We accept prepayment via our payment service provider or bank transfer. Credit may be available for orders exceeding a certain amount.
We strive to ship stock products within 1 days from our Dubai warehouse and 2 day from our free zone warehouse.
Our customer support team is ready to assist you. Feel free to reach out through our contact channels.
For Companies Outside UAE:
Companies located outside the UAE may be subject to import duties, customs fees, and taxes imposed by their respective countries. PartXL does not typically charge UAE VAT for orders shipped to companies located outside the UAE. Buyers should consult their local tax authorities or customs office to determine the specific taxes and duties that apply to imported goods.
Please note that tax regulations can be complex and vary by jurisdiction. Buyers should seek guidance from tax professionals or relevant authorities to ensure compliance with local tax laws and regulations.
Our aftermarket parts match OE quality, ensuring perfect fit at the best price.
Extensive range with thousands of items in stock for fast delivery or pickup.
Free delivery above AED 1500. All other AED 120

| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 09:00 - 17:00 |
